Refund Policy
Refunds, cancellations, failed publishes and what happens to unused subscription time.
Last updated: September 16, 2026
1. Free plan
Every account can publish 20 posts a month for free with no credit card. If you are evaluating the product, start there — nothing to refund.
2. 14-day satisfaction window
If a paid plan does not work as described, contact us within 14 days of the charge and we will review the request in good faith. Approved refunds are returned to the original payment method through Stripe.
3. Cancellations
You can cancel from the billing page at any time. Cancellation stops the next renewal and your plan stays active until the end of the period you already paid for. We do not automatically refund the remaining time.
4. Usage-based exclusions
We cannot refund a period in which the plan was fully used, including cases where a subscription was used primarily to publish through the API, to export analytics, or to run campaigns for clients.
5. Failed publishes
If a network rejects a publish, the post is retried and the attempt does not count against your plan limits. If a technical failure blocks publishing for an extended period, contact support and we will credit the affected time.
6. Chargebacks
Please contact support before filing a chargeback. We can usually resolve the issue faster than the dispute process, and a chargeback on an active plan suspends publishing until it is resolved.
7. How to request a refund
Email support@aisocialmediamanager.lol from the account owner address with the charge date and amount. We respond to refund requests within two business days.